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Support Services

Langdon Systems involvement with, and commitment to its clients does not end with the sale of its software. In fact this is the beginning of an ongoing relationship which ensures the initial solutions continue to meet our clients' changing demands.

All LANGDON clients enjoy the provision of extensive on-site training as an integral part of our service. This is backed up with a detailed, easy to use reference manual, written specifically to include and take account of your particular working practices.

From the outset, LANGDON'S policy had been to offer total support and maintenance to its users. We provide comprehensive support to assist clients both with learning and understanding Langdon software, as well as providing a valuable service on matters and queries concerning Customs and Excise.

On-going support is provided at three levels:

1. Telephone Support

LANGDON support staff are available during office hours to give advice and guidance on all aspects of the Langdon Duty Management System. We provide dedicated telephone lines specifically routed to our Help Desk, and manned by experienced personnel, to ensure trouble free operation of your system.

LANGDON provide more than just a software support desk. Our users are able to avail themselves of a wealth of experience at the end of a phone. Our advisory capability on Customs issues, such as procedures and legislation, is unrivalled in the industry. Our technical department is also available to answer queries concerning your hardware requirements and configurations, and our independence makes our advice a valuable commodity.

Our Commitment to implementing quality procedures to IS09001 further enhances our customer communications and therefore ensures quality and service.

2. Modem Support

LANGDON provides all its users with a modem and communication software package as part of the support and maintenance agreement. The PC to PC communication facility allows our Support or Technical staff access to speedily resolve any queries as they may occur.

3. Consultancy

Whether you need assistance in preparing a cost benefit analysis, based on an assessment of your current working practices, or you are about to enter into feasibility studies within your company, LANGDON have the unique knowledge and expertise to help you. We can identify and propose solutions. We will also attend meetings with Custom and Excise at your premises as your advisers.

Langdon Systems have a policy of closely monitoring legislative changes and procedures. That way we ensure that our users are always kept abreast of developments relating to these changes before they occur and are provided with a solution when they do.

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